As with most public sector services, housing management is a crucial and currently very topical part of the service a local authority or housing association provides. Nothing is more important than providing and maintaining homes and the increasing number of people served by these organisations naturally puts pressure on services and targets.

MyCRM has been involved with several organisations of this nature and has successfully enabled them to improve the way they respond to demand. Using Microsoft Dynamics CRM as a base we have built tailored solutions which give users on-demand quick and easy access from anywhere to the details of any particular case, property or client. Clients have quicker response times and organisations continue to improve efficiency, validated by specific reporting against performance indicators.

With all this experience we have put together a product based on Microsoft Dynamics CRM which includes many of the prerequisites for the housing services industry.

• Familiar, user friendly interface.
• Full integration with Outlook and other Microsoft products.
• Easy and accurate migration from any existing data.
• Powerful search and data management.
• Multi-lingual functionality.
• Extensive list and campaign management facilities.
• Powerful reporting features.

• Property management.
• Property category management.
• Service request booking.
• Client Management.
• Pre-defined Reports.
• Mobile Connectivity.
• Automatic Property Detail Collation.
• Customer Profiling.
• Powerful Tailored Mailshots.
• Pre-defined Reports.

All our vertical solutions are available on our hostedLive CRM platform at the standard rates advertised under contract.

If you’re looking for a particular vertical solution using hosted Microsoft Dynamics CRM that is not listed here, we would be more than happy to discuss your requirements and work in partnership with your organisation to realise your requirements, contact us to find out more.